Appeals

Our team reviews reports and may remove content, stop an ad or suspend an account when the Community Guidelines, Terms or Advertising Policy are broken. We tell you by email when we do. If you think we got it wrong, you can ask us to look again.

How to appeal

• Tap Appeal this decision in the email we sent you. It works even while your account is suspended.
• Or open Settings → Account status in the app or on gists.chat, find the decision and tap Appeal. You can follow your appeal there too.
• For a stopped ad, or if those don't work, write to [email protected] with the subject "Appeal": your username, what was removed and why you think the decision was wrong.
• Please appeal within 30 days of the decision.

What happens next

• A different member of our team from the one who decided looks at your appeal where possible, usually within 7 days.
• If we agree we made a mistake, we put the content back, lift the suspension or restore the ad (with its unused credits).
• If we keep the decision, we tell you why.

Things we can't reverse

We don't restore content that puts children at risk, and we may report it to the authorities. See our Child Safety page.